The prime objective of MENARINI DIAGNOSTICS GREECE is to obtain as much customer satisfaction as possible by providing products and services of high quality in a certain period of time.
In order to obtain this objective, the term "customer" in expanded to include –aside the users of products and services- all people involved in the company operations, such as suppliers and company employees.
The strategy of MENARINI DIAGNOSTICS GREECE for Quality consists of:
- Continuous effort to provide the customer with the right solutions.
- Innovation on new products and services.
- Continuous improvement of the internal operation activities as well as the service operation activities.
- Coordinated team operation for customer satisfaction and support.
- Continuous update and effort to fulfill the requirements of the in force laws, directives, standards etc. like ISO 9001:2000, ISO 13485, MDD, IVD.
- Human resources management in order to increase the quality and the productivity through continuous training and incentives.
The responsibilities of the company’s manpower include:
- Promotion and reinforcement of the Quality Policy. It is our obligation to ensure that this policy is well understood and implemented in all company’s activities.
- Continuous recognition of the customers’ expectances and requirements as well as competition performances.
The management and the employees of MENARINI DIAGNOSTICS GREECE are committed to a continuous effort for Quality improvement with the customer satisfaction as our final objective.
The General Manager