The prime objective of MENARINI DIAGNOSTICS GREECE is to obtain as much customer satisfaction as possible by providing products and services of high quality in a certain period of time.
In order to obtain this objective, the term "customer" in expanded to include –aside the users of products and services- all people involved in the company operations, such as suppliers and company employees.

The strategy of MENARINI DIAGNOSTICS GREECE for Quality consists of:

• Continuous effort to provide the customer with the right solutions.
• Innovation on new products and services.
• Continuous improvement of the internal operation activities as well as the service operation activities.
• Coordinated team operation for customer satisfaction and support.
• Continuous update and effort to fulfill the requirements of the in force legislative and regulatory provisions, EU directives and regulations, standards such as ISO 9001, ISO 13485, ΜD 1348:2004, ISO 14001:2015, ISO 37001:2016, MDR, IVDR etc.
• Human resources management in order to increase the quality and the productivity through continuous training and incentives.
• Operating with environmentally friendly practices and based on legal and regulatory requirements related to climate change.

The responsibilities of the company’s manpower include:

• Promotion and reinforcement of the Quality Policy. It is our obligation to ensure that this policy is well understood and implemented in all company’s activities.
• Continuous recognition of the customers’ expectances and requirements as well as competition performances.

The management and the employees of MENARINI DIAGNOSTICS GREECE are committed to a continuous effort for Quality improvement with the customer satisfaction as our final objective.

The General Manager